In order to set your Oculus headset, you would need to install the software. Withal, some users can't even consummate the software installation procedure. Some are getting stuck and the Oculus software won't install. Some receive the following error messages:

  • Cheque Connection: Sorry, we encountered an mistake during installation. Please check your connection and attempt running Oculus Setup over again.
  • Can't reach Oculus service.
  • Restart Computer: Sorry, we encountered an error during installation. Please cheque your connection and attempt running Oculus Setup once more.

If this Oculus software not installing issue is also plaguing you, don't worry. Beneath are some fixes you tin try.

  1. Perform a clean reinstall
  2. Disable the Windows Firewall
  3. Check for Windows updates
  4. Update your device drivers
  5. Repair corrupted organisation files
  6. Contact the support team

Perform a make clean reinstall

If an installation has failed, the most straightforward way is to perform a clean reinstall. To practice this, follow the instructions beneath.

The screenshots below come from Windows ten. If you're running Windows xi, your screen will look slightly different.

  1. On your keyboard, press the Windows + R keys simultaneously to open the Run box.
  2. Type or paste appwiz.cpl and hit Enter.

    how to uninstall an app

  3. Locate the Oculus app. Correct-click and select Uninstall.
  4. When a prompt appears, click Yeah to proceed.
  5. When the Oculus app loads, Click Uninstall within the app and wait for the uninstall to complete.
  6. Once the process is finished, navigate to C:/ProgramFiles. And then find the Oculus binder. Right-click it and select Delete.

    reinstall Oculus software

  7. Restart your PC.

Then follow the steps below to reinstall Oculus software:

  1. Get to Oculus software download page.
  2. Click on the DOWNLOAD SOFTWARE button to download the executable file.
  3. Double-click on the file and follow the on-screen instructions to install the latest version of the Oculus software.

If your install was stuck, y'all should try installing it on a dissimilar system bulldoze, which has sufficient free disk (To exist expected, it should exist no less than 10 GB. ). Follow the steps beneath.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open up the Run box.
  2. Enter the following path: [drive]:\Users\(Username)\Downloads\OculusSetup.exe/drive=[new organisation bulldoze]

    Replace [drive] with the letter of the alphabet of the drive where Oculus was downloaded to.
    Replace [new system drive] with the letter of the new bulldoze y'all'd like to install Oculus to.

    Examples:
    C:\Users\Sammi.Liu\Downloads\OculusSetup.exe /drive=D

Hit Enter and the Oculus app will then open up and effort to install the app on the new drive you've chosen.

If yous're non sure your username, follow the steps beneath to find information technology.

  1. On your keyboard, printing the Windows logo + R keys simultaneously to open the Run box.
  2. Blazon cmd and hit Enter.

  3. And then yous'll be able to see your username.

However, if a reinstallation doesn't work for you, try the next fix beneath.

Disable the Windows Firewall

Windows Firewall protects your PC from malware attacks. But it'due south also known to block the setup'due south ability to connect to Oculus servers. To prevent this from happening, try temporarily disabling the Windows Firewall by following the steps below.

The screenshots below come from Windows 10. If you're running Windows 11, your screen will look slightly dissimilar.

  1. On your keyboard, press theWindows logo + R keys simultaneously to invoke the Run box.
  2. Type or pastecontrol firewall.cpl and hit Enter.

    disable windows firewall

  3. ClickTurn Windows Defender Firewall on or off.

    disable windows firewall

  4. SelectTurn off Windows Defender Firewall (not recommended)for Domain network, Individual Network and Public network. And then clickOK.

    disable windows firewall

If you accept antivirus software installed, also make sure to disable it before you try to install Oculus software.

This may put you at greater hazard for malware attacks. To be brash, don't visit whatever unknown websites. If that doesn't solve your effect, repeat the like steps to turn on your firewall and antivirus.

For users who receive a message saying Check connection, you should troubleshoot your network. Restart your PC and reconnect. If necessary, effort to update your network driver to fix your cyberspace connexion problems.

Bank check for Windows updates

Windows updates usually come with bug fixes and bring new features. When you fail to install Oculus software, try installing Windows updates. This may be the best shot you can have without much troubleshooting. Follow the steps below to do so.

On Windows 10

  1. In the Search box, type incheck for updates. ClickCheck for updatesfrom results.

    how to download and install Windows updates

  2. Click on theCheck for updatestab. If there are any updates bachelor, information technology'll automatically get-go to download and install it. But wait for information technology to complete and you lot should be asked to restart your computer.

On Windows xi

  1. On your keyboard, press theWindows logo + I keyssimultaneously to open Settings.
  2. ClickWindows Update.

  3. ClickCheck for updates. Then Windows will start downloading the updates if they are available.

  4. When the process is finished, clickRestart at presentto restart your PC. Or you lot canSchedule the restart.

Update your device drivers

Side by side you would need to check if your device drivers are upwards-to-date. Using outdated drivers, especially outdated graphics drivers can cause a wide range of issues and errors. To troubleshoot your installation failure event, you should update your drivers.

You lot can do it manually by going to the Device Manager, right-click your device one by one and select Update driver. Or you can head to your device manufacturers' websites to download and install the latest drivers for your system.

Just if you don't have the time, patience, or computer skills to update drivers manually, you tin can, instead, do it automatically with Driver Easy. It's an automatic commuter updater that helps you detect whatsoever outdated drivers, then download and install the latest drivers for your system. With Commuter Easy, y'all don't need to waste matter your time hunting for driver updates.

  1. Download and install Commuter Like shooting fish in a barrel.
  2. Run Driver Easy and click theScan Now push button. Driver Easy will then browse your figurer and detect any trouble drivers.

  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your arrangement.

    This requires the Pro version which comes with full support and a 30-day money dorsum guarantee. You'll be prompted to upgrade when you click Update All. If yous don't want to upgrade to the Pro version, you can as well update your drivers with the FREE version. All yous need to practise is to download them one at a time and manually install them.

  4. Once your drivers are updated, reboot your PC for the changes to have effect.

If yous need assistance, please contact Driver Easy's support team atsupport@drivereasy.com.

Repair corrupted system files

If your problem persists after driver updates, it's loftier fourth dimension you check if yous have any missing or corrupted system files past running a full scan. You tin employ the Organization File Checker tool (sfc /scannow) to wait for whatsoever critical system bug, merely most of the time it simply scans major files and may miss small issues.

In this case, you would need to use a more than powerful tool to repair your organization, and we recommend Reimage. It is an avant-garde PC repair tool that scans your PC, detects the issue and solves them automatically, without losing any of your information.

  1. Download and install Reimage.
  2. Open Reimage and it will run a free scan of your PC and give you lot a detailed study of your PC status. This will accept a few minutes.
  3. If Reimage detects whatever issues on your PC, clickSTART REPAIR to start the repair process.

    Reimage START REPAIR

When the process is complete, restart your PC and check if your problem is solved.

The repair is available with the paid version of Reimage which comes with a 60-24-hour interval money-dorsum guarantee. If you encounter any bug while using Reimage, feel free to contact their support team.

Contact the support team

If you seem to have tried everything and the setup however fails, effort reaching out to the support squad by creating an Oculus Support ticket. Brand sure you include the setup log file besides as a detailed description of your PC specs and all the steps yous have taken to resolve the effect yourself.

How to get logs for bug reports

To look for the OculuSetup.log file on Windows 10 or 11, and upload information technology to your ticket, follow the steps below.

  1. On your keyboard, press the Windows logo + R keys simultaneously to open the Run box.
  2. Type or paste %LOCALAPPDATA%\Oculus\ and printing Enter.

  3. Then observe the OculusSetup.log file. If you can't encounter it, make sure you select View. And then check the box next to File proper noun extension and Hidden item.
    (If yous're on Windows 11, click View, select Show, and tick File name extensions > Hidden items. )


    Windows x


    Windows xi

How to cheque your PC specs

To check your specifications on Windows 10 or 11, follow the instructions below.

On Windows 10

  1. On your keyboard, printing the Windows logo + I keys simultaneously to open Settings.
  2. Select System.

  3. Select Nigh from the left sidebar. Then look for the section Device Specifications and Windows Specifications. Now you tin copy your specifications.

On Windows 11

  1. On your keyboard, press the Windows logo + I keys simultaneously to open Settings.
  2. Select Organisation from the left sidebar. Scroll downwards and click About.

  3. Gyre down to the section Device specifications and Windows specifications. Then y'all tin copy the info.

Then these are the steps you lot can accept to gear up the Oculus software not installing issue. Hope you could finally utilise this brand new device for your gameplay. If you lot accept whatsoever ideas or questions, do non hesitate to leave us a annotate below.

2

two people constitute this helpful